LVLUP Academy

Next Level Training For Your Exceptional Team®

Overview

LVL★UP Academy is a first-of-its-kind eLearning platform specific to mountain resort operations that delivers the latest in key industry generally accepted practices, principles and concepts, as well as an evaluative component (testing) to assess comprehension and provide a benchmark of training that will document each employee’s successful completion of the course.

With our all-inclusive membership model, LVL UP Academy uniquely combines unlimited course access with hands-on support—making professional training easier to manage and scale than ever before.

Courses Available
Lift Operations Courses
Lift Ops 101: Fundamentals of Lift Operations Part 1
Lift Ops 101: Fundamentals of Lift Operations Part 2
Spanish Lift Ops 101: Fundamentals of Lift Operations Part 1
Spanish Lift Ops 101: Fundamentals of Lift Operations Part 2
Lift Ops 202: Aerial Lift Unseated Passenger Preparation and Response
Snowmobile Course
Snowmobile Ops 101: Fundamentals of Snowmobile Operations
Patrol Courses
Incident Investigation 101: Fundamentals of Post-Incident Investigation
Lift Evac 101: Fundamentals of Ground-Based Aerial Lift Evacuation
Terrain Park Courses
Park Etiquette and Education Program (PEEPs)
Park Ops 101: Fundamentals of Terrain Park Operations
Park Ops 201: Jump Feature Measurement Procedure
Park Ops 301: Jump Feature Design Considerations
MTB Courses
MTB Ops 101: Fundamentals of Summer Mountain Biking Operations
MTB Ops 201: Mountain Bike Operations

About

We are mountain resort industry leaders in risk management and operations serving resorts worldwide, with a combined 60+ years of experience in risk management, mountain operations, terrain parks, employee training, generally accepted industry practices and principles, business development and action sports. We serve on the National Ski Areas Association’s (NSAA) Risk Management Committee, the ASTM F-27.70 Freestyle Terrain Jump Feature Committee and the NSAA Freestyle Terrain Resources Working Group.

Our goal is to support the advancement and growth of mountain resort staff and management, as well as to enhance the business of mountain resorts. We do so by supporting the passion of all those involved (both work and play) in our mountain action sports community.

Implementation

  • Online Interactive Education/Training
  • Utilizing Subject Matter Experts and Industry Influencers
  • Video Tutorials
  • Quizzes and Tests
  • Pre-Season New Employee Orientation
  • Returning Employee Refresher
  • Mid-Season Hires
  • Late Season Hires
  • Work or Home Desktop
  • Comprehensive Support: Course Assignments, Tracking, Reminders, and Customized Progress Reporting

  • Work or Home Laptop
  • PC or Mac
  • Mobile Devices: Tablets

  • iOS and Android Compatible
  • Who and When Completed
  • Time to Complete
  • Test Scoring (must score 100%)
  • Certificate of Course Completion

Benefits

  • Access to Training Content Anywhere, Anytime on Multiple Devices and Platforms
  • All-Inclusive Membership with Unlimited Course Access and Comprehensive Support Services

  • Improved Opportunities for Professional Advancement/Growth
  • Issued Certificate of Course Completion

  • Ensures Consistency

  • More Effective and Efficient Onboarding

  • Ability to Effectively Track Training

  • Latest, In-depth Training Content

  • Improved Guest Experience

  • Increased Employee Retention

  • Proficient and Knowledgeable Staff

Subscription Pricing & Courses

Each membership tier offers an all-inclusive package, providing unrestricted access to our full suite of 14 courses, along with dedicated support for course assignments, tracking, and customized progress reporting—streamlining your resort's training management.

Membership Tier 1
$5,000 / Year
100,000 skier visits or less per year
Access to all 14 courses
All-inclusive membership; courses included
Hands-on course management from LVL UP Academy
Membership Tier 2
$8,000 / Year
101,000 to 250,000 skier visits per year
Access to all 14 courses
All-inclusive membership; courses included
Hands-on course management from LVL UP Academy
Membership Tier 3
$12,000 / Year
251,000 or more skier visits per year
Access to all 14 courses
All-inclusive membership; courses included
Hands-on course management from LVL UP Academy

A membership with LVL UP Academy now includes unlimited access to our entire course library—eliminating per-course fees. Your annual membership provides year-round training support for your team with no additional costs tied to course usage.

New in this all-inclusive model, LVL UP Academy also provides hands-on support with course assignments, tracking, reminders, and customized progress reporting to make training management seamless for your team.

LVL UP Academy memberships run from September 1 through August 31, giving resort partners time to prepare for both winter and summer seasons. This structure ensures smooth onboarding and consistent access to training resources.

All courses are based on current, widely accepted industry practices and are updated annually to reflect the latest standards. As our course library expands each year, new content is automatically included in your membership—no extra charges or upgrades needed.

Courses Available
Lift Operations Courses
Lift Ops 101: Fundamentals of Lift Operations Part 1
Lift Ops 101: Fundamentals of Lift Operations Part 2
Spanish Lift Ops 101: Fundamentals of Lift Operations Part 1
Spanish Lift Ops 101: Fundamentals of Lift Operations Part 2
Lift Ops 202: Aerial Lift Unseated Passenger Preparation and Response
Snowmobile Course
Snowmobile Ops 101: Fundamentals of Snowmobile Operations
Patrol Courses
Incident Investigation 101: Fundamentals of Post-Incident Investigation
Lift Evac 101: Fundamentals of Ground-Based Aerial Lift Evacuation
Terrain Park Courses
Park Etiquette and Education Program (PEEPs)
Park Ops 101: Fundamentals of Terrain Park Operations
Park Ops 201: Jump Feature Measurement Procedure
Park Ops 301: Jump Feature Design Considerations
MTB Courses
MTB Ops 101: Fundamentals of Summer Mountain Biking Operations
MTB Ops 201: Mountain Bike Operations

Try a demo course

Our Snowmobile Challenge demo course is a great way to see what LVL UP Academy is all about.

Leadership

Mark St. J. Petrozzi

AlpenRisk Safety Advisors

“We know that consistently delivering the latest in-depth training content results in more effective and efficient onboarding of new employees, creates a more highly-educated work force, improves professional development opportunities for employees and ultimately reduces risk”

Michael L. Bettera

Michael L. Bettera

Effective Edge

“In developing the interactive training courses, we knew it was imperative that the sessions not simply consist of an often boring PowerPoint presentation uploaded to an e-Learning platform. To keep people engaged and help them develop a passion for our industry, they need to feel like they’re part of something bigger”

LVL Up Academy

Contact

CHILL

Thank You to Our Partner

Chill is a positive youth development program where boardsports become a vehicle for empowerment. Revolving around a core value-driven curriculum, Chill programs consist of experiential learning activities, reflection, and discussion, paired with boardsport lessons.

LVL Up Academy believes in fostering the youth to run our resorts in the future. We donate our courses to the Chill Graduate program so the youth of today see the opportunity for growth in our resort industry.