LVLUP Academy

Next Level Training For Your Exceptional Team


LVL★UP Academy is a first-of-its-kind eLearning platform specific to mountain resort operations that delivers the latest in key industry generally accepted practices, principles and concepts, as well as an evaluative component (testing) to assess comprehension and provide a benchmark of training that will document each employee’s successful completion of the course.


We are mountain resort industry leaders in risk management and operations serving resorts worldwide, with a combined 60+ years of experience in risk management, mountain operations, terrain parks, employee training, generally accepted industry practices and principles, business development and action sports. We serve on the National Ski Areas Association’s (NSAA) Risk Management Committee, the ASTM F-27.70 Freestyle Terrain Jump Feature Committee and the NSAA Freestyle Terrain Resources Working Group.

Our goal is to support the advancement and growth of mountain resort staff and management, as well as to enhance the business of mountain resorts. We do so by supporting the passion of all those involved (both work and play) in our mountain action sports community.


  • Online Interactive Education/Training
  • Utilizing Subject Matter Experts and Industry Influencers
  • Video Tutorials
  • Quizzes and Tests
  • Pre-Season New Employee Orientation
  • Returning Employee Refresher
  • Mid-Season Hires
  • Late Season Hires
  • Work or Home Desktop
  • Work or Home Laptop
  • PC or Mac
  • Mobile Devices: Tablets

  • iOS and Android Compatible
  • Who and When Completed
  • Time to Complete
  • Test Scoring (must score 100%)
  • Certificate of Course Completion


  • Access to Training Content Anywhere, Anytime on Multiple Devices and Platforms
  • Improved Opportunities for Professional Advancement/Growth
  • Issued Certificate of Course Completion

  • Proficient and Knowledgeable Staff
  • Increased Employee Retention

  • Ensures Consistency

  • More Effective and Efficient Onboarding

  • Ability to Effectively Track Training

  • Latest, In-depth Training Content

  • Improved Guest Experience

Subscription Pricing & Courses

Membership Tier 1
$750 / Year
100,000 skier visits or less per year
Access to all 10 courses
Courses $20-$50 each per person
Membership Tier 2
$1,750 / Year
101,000 to 250,000 skier visits per year
Access to all 10 courses
Courses $20-$50 each per person
Membership Tier 3
$3,000 / Year
251,000 or more skier visits per year
Access to all 10 courses
Courses $20-$50 each per person

A Tier Subscription will give you access to all LVL UP Academy courses; each individual course will be charged on a per-person completion basis at the end of the winter season, April into July, and then at the end of the summer season, September into October.

A LVL Up membership is good for September 1 through August 31 of the following year. This gives our resort partners time to onboard for the winter and then the summer season, if need be. Each course is based on the most updated and generally accepted industry practices and principles. Our courses are updated on a yearly basis, and additional courses will be added to our library each year at no additional cost to your tier level subscription.

Courses Available
Lift Operations Courses
Lift Ops 101: Fundamentals of Lift Operations Part 1
Lift Ops 101: Fundamentals of Lift Operations Part 2
Lift Ops 202: Aerial Lift Unseated Passenger Preparation and Response
Snowmobile Course
Snowmobile Ops 101: Fundamentals of Snowmobile Operations
Patrol Course
Incident Investigation 101: Fundamentals of Post-Incident Investigation
Terrain Park Courses
Park Ops 101: Fundamentals of Terrain Park Operations
Park Ops 201: Jump Feature Measurement Procedure
Park Ops 301: Jump Feature Design Considerations
MTB Courses
MTB Ops 101: Fundamentals of Summer Mountain Biking Operations
MTB Ops 201: Mountain Bike Operations


Mark St. J. Petrozzi

AlpenRisk Safety Advisors

“We know that consistently delivering the latest in-depth training content results in more effective and efficient onboarding of new employees, creates a more highly-educated work force, improves professional development opportunities for employees and ultimately reduces risk”

Michael L. Bettera

Michael L. Bettera

Effective Edge

“In developing the interactive training courses, we knew it was imperative that the sessions not simply consist of an often boring PowerPoint presentation uploaded to an e-Learning platform. To keep people engaged and help them develop a passion for our industry, they need to feel like they’re part of something bigger”

LVL Up Academy



Thank You to Our Partner

Chill is a positive youth development program where boardsports become a vehicle for empowerment. Revolving around a core value-driven curriculum, Chill programs consist of experiential learning activities, reflection, and discussion, paired with boardsport lessons.

LVL Up Academy believes in fostering the youth to run our resorts in the future. We donate our courses to the Chill Graduate program so the youth of today see the opportunity for growth in our resort industry.